How Do I Request A Refund?

Sorry to hear about your less than stellar riding experience. That's not how Spin rolls!

• All refunds must be requested within 30 days of your ride or upload of money. 
• If you have credits in your Spin account and we no longer operate in your city, you may request a refund of your balance as well. 
• Please email ([e-mail]) with the email used for your Spin account:
• • Email, phone number and/or apple id (if applicable) on your spin account spelled out clearly. 
  • 7 digit Vehicle ID number (Which is located on the white square on the handlebar under the QR code).Information we need to quickly assist you:

 If you’re not sure what your login is:

• Please head into the Spin app
• Click the menu tab -> at the top you will see the login you used during sign-up. 
• If you used your Apple ID or Facebook to login, your name will be displayed -- in this case, please forward your name as shown in-app

If you have any further questions feel free to contact us at [e-mail] and one of our amazing agents will assist you!