Bird Support
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Activity overview
Latest activity by Bird Support-
Bird Support created an article,
Adaptive Scooter & Pedal Bike Program FAQ
We are pleased to offer a new take on scooters through a first-of-its-kind Adaptive Scooter & Pedal Bike Program in select cities! During this program, we plan to expand the products we offer for...
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Bird Support created an article,
How Do I Request Scooter Removal/Relocation?
Uh oh! Let's get that vehicle moved for you right away! Sounds like you may come across one of our vehicles that’s located in a not-so-great parking place. No worries, feel free to reach out to ...
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Bird Support created an article,
How Do I Add Promo Codes?
Here's how to activate your promo code! Open your Spin App and tap on the gift box on the top right corner of your screen. In the page which opens up, you should see a bar under the tit...
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Bird Support created an article,
Why Is It Taking So Long To Verify My License?
Sorry to hear you are having issues verifying your Identification, but no problem, it's a quick fix! Feel free to send a clear photo of the front and back of your driver’s license to our support...
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Bird Support created an article,
What Are The Riding Boundaries?
Please utilize the Spin app map to ensure you're within our riding boundaries: Before riding, always look at your map to make sure you are not in a RED ZONE RED ZONE means it is a no rid...
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Bird Support created an article,
What Are The Hours Of Operation?
We wish you could ride forever! Generally riding hours are between 6am-9pm but may vary depending on your region, city and season. For more information regarding the exact operating hours...
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Bird Support created an article,
What do I do if my bike does not unlock?
If your bike does not unlock after you begin the trip, please allow up to 60 seconds for your bike to unlock. If your bike does not unlock after that time frame, you can either end your trip and lo...
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Bird Support created an article,
Can I Rent More Than One Scooter?
We're happy to offer Group Rides for your friends and family! We do offer group rides in select cities at the moment. This means a user with a Spin account can add up to 5 individuals to a group ...
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Bird Support created an article,
How Do I Report An Issue With My Spin Experience?
We're sorry to hear that you may have encountered some speed bumps with your experience! To reach out Customer Support team to report an issue with your scooter or account - (i.e billing concern, ...
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Bird Support created an article,
What Is The Cost To Ride?
Hello there! Curious how much a Spin scooter will set you back? For pricing, please view your app for specific per-minute rates and unlock fees (depending on where you're located and riding, the m...