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Bird Support

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Recent activity by Bird Support Sort by recent activity Recent activity Votes

  • Adaptive Scooter & Pedal Bike Program FAQ

    1. Spin's Adaptive Scooter Program FAQ
    2. Adaptive Scooter Program FAQ

      We are pleased to offer a new take on scooters through a first-of-its-kind Adaptive Scooter & Pedal Bike Program in select cities! During this program, we plan to expand the products we offer for...

    • Bird Support
    • 12 followers
    • 0 comments
    • -4 votes

  • How Do I Request Scooter Removal/Relocation?

    1. Vehicle Relocation Requests
    2. Articles:

    Uh oh! Let's get that vehicle moved for you right away!    Sounds like you may come across one of our vehicles that’s located in a not-so-great parking place. No worries, feel free to reach out to ...

    • Bird Support
    • 44 followers
    • 0 comments
    • -28 votes

  • How Do I Add Promo Codes?

    1. Spin Rider FAQ
    2. Signing Up

    Here's how to activate your promo code! Open your Spin App and tap on the gift box on the top right corner of your screen.    In the page which opens up, you should see a bar under the tit...

    • Bird Support
    • 1 follower
    • 0 comments
    • -2 votes

  • Why Is It Taking So Long To Verify My License?

    1. Spin Rider FAQ
    2. Signing Up

    Sorry to hear you are having issues verifying your Identification, but no problem, it's a quick fix!  Feel free to send a clear photo of the front and back of your driver’s license to our support...

    • Bird Support
    • 1 follower
    • 0 comments
    • 0 votes

  • What Are The Riding Boundaries?

    1. Spin Rider FAQ
    2. Starting A Ride

    Please utilize the Spin app map to ensure you're within our riding boundaries: Before riding, always look at your map to make sure you are not in a RED ZONE   RED ZONE means it is a no rid...

    • Bird Support
    • 2 followers
    • 0 comments
    • 1 vote

  • What Are The Hours Of Operation?

    1. Spin Rider FAQ
    2. Starting A Ride

    We wish you could ride forever!  Generally riding hours are between 6am-9pm but may vary depending on your region, city and season.    For more information regarding the exact operating hours...

    • Bird Support
    • 1 follower
    • 0 comments
    • 1 vote

  • What do I do if my bike does not unlock?

    1. Bikeshare FAQ
    2. FAQs

    If your bike does not unlock after you begin the trip, please allow up to 60 seconds for your bike to unlock. If your bike does not unlock after that time frame, you can either end your trip and lo...

    • Bird Support
    • 4 followers
    • 0 comments
    • -30 votes

  • Can I Rent More Than One Scooter?

    1. Spin Rider FAQ
    2. Starting A Ride

    We're happy to offer Group Rides for your friends and family! We do offer group rides in select cities at the moment. This means a user with a Spin account can add up to 5 individuals to a group ...

    • Bird Support
    • 2 followers
    • 0 comments
    • 1 vote

  • How Do I Report An Issue With My Spin Experience?

    1. Spin Rider FAQ
    2. Ending A Ride

    We're sorry to hear that you may have encountered some speed bumps with your experience!  To reach out Customer Support team to report an issue with your scooter or account - (i.e billing concern, ...

    • Bird Support
    • 9 followers
    • 0 comments
    • -27 votes

  • What Is The Cost To Ride?

    1. Spin Rider FAQ
    2. Starting A Ride

    Hello there! Curious how much a Spin scooter will set you back?  For pricing, please view your app for specific per-minute rates and unlock fees (depending on where you're located and riding, the m...

    • Bird Support
    • 1 follower
    • 0 comments
    • -12 votes