Why am I seeing a charge appear before I start my ride? (Temp Hold)

Temporary Authorizations/Holds

A temporary authorization/hold is not a charge. This fee is a temporary hold that will drop off within 10 business days depending on your bank. For clarity this pre-authorization is held to verify your payment method on file ad sufficient funds to ride.

• Once you have completed your ride, Spin adjusts this hold amount to the cost of your ride and then release any applicable funds  immediately.
• The only charge you will be billed for is your unlock fee and actual riding time.

Please be advised, you may also see other "fees" that are related to this Pre-Auth process that may look out of place, but that's just how our backend payment system facilitates end-of-ride costs. The price in your Ride History is how much we actually capture!

When is an authorization released?

Your bank will usually remove the pending amount within 10 business days.

Once you successfully ended your ride through the app. Spin immediately releases the authorization. Contact your bank for more information on its authorization policies and timelines.

What should I do when a temporary authorization causes an overdraft?

Contact your bank for overdraft questions.

How do I see my actual charges?

Please visit the "Ride History" tab in the spin application to see exactly what you'll be charged for your rides!

We thank you for your patience with the way our payment system works. At Spin we're constantly working to improve our user experience. If you have any further questions or feedback feel free to contact us at [e-mail] and one of our amazing agents will assist you!