Adaptive Scooter & Pedal Bike Program FAQ

We are pleased to offer a new take on scooters through a first-of-its-kind Adaptive Scooter & Pedal Bike Program in select cities! During this program, we plan to expand the products we offer for rental to reach a wider audience in the city.

WHAT

Spin is offering short-term rentals of seated devices to meet the needs of community members who are not comfortable using Spin’s 2-wheeled standing scooters. Spin's adaptive devices are designed to be stood or sat upon, depending on the user’s needs.

HOW

Interested users can request an adaptive scooter in the following ways:

• By Webform

• Emailing [e-mail]

Requests should be made at least 24 hours in advance of your intended rental time or the request will be denied. Rentals are subject to the availability of the devices.

WHERE
Spin will deliver an adaptive device directly to you. Please include your address and delivery information when reserving the device through the webform or when contacting Spin’s Customer Support Team.

HOURS

Spin’s adaptive scooters can be rented 7 days per week, 8am-4pm PT. All devices must be returned by 6pm PT.

COST

Spin’s adaptive scooter and pedal bike rentals are FREE and are offered on a first-come, first-serve basis.

PROCESS

• After reserving an adaptive device through one of the methods mentioned above, you will receive a confirmation email for your upcoming rental. If you do not receive an email within an hour of making your reservation or if you have any issues, please contact us via email: [e-mail].

• Before your reservation, be sure to install the Spin app for either iPhone or Android. Links to the app are included in the confirmation email.

• Non-smartphone users: If you do not have a smartphone or if you have trouble downloading the app, please reach out to Spin’s Customer Support Team.
  

DETAILS

Before reserving one of Spin’s adaptive scooters, you must read and agree to Spin’s Terms of Use, Privacy Policy, and User Agreement.

You must acknowledge that you have read and agree to these terms prior to your rental.

Adaptive scooters will not be available for rent during inclement weather, including rain, snow, heavy fog, high winds, or high or low temperatures. Your reservation may be canceled or rescheduled in the case of inclement weather.

When operating on the sidewalk or near pedestrians, you must at all times yield to pedestrian traffic. 

Failure to abide by any of the above rules may lead to account suspension or termination.