Bird Support
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Accidentally Created A New Account
Logged out of your original account? Worry not, below we have an in-depth guide to access your original account!In some cases you may encounter a scenario where you accidentally log out of your acc...
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General Parking Rules & Tips (Applicable for All Cities)
The general rule of thumb for parking a Spin Scooter or e-bike: vehicle shall be parked in the landscape/furniture zone of the sidewalk, or at any bicycle rack. Restrictions to eligible Scoote...
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Why Am I Required To Complete A Safety Quiz?
A safety quiz will be prompted if your account has been penalized several times. If your account has been penalized, it will be due to improper riding or parking. The quiz is to ensure, you, as a ...
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How to Add/Delete Payment Method
Safe, secure steps to deploy your funds To add a payment method to your Spin account follow these steps: Go to two lines in corner of app (Drop Down Menu) Got to Wallet Add payment method (cli...
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Sidewalk Or Improper Riding Report
We want to keep our streets safe! Have an riding incident you need to share with us? Please reach out to our support team via help through the Spin app or support email at support@spin.pm and our ...
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How Can I Unlock The E-Bike Helmet?
Having trouble unlocking the helmet? Rest assured, we have examples below! For certain Cities, we will have usable helmets attached to our e-bikes. To unlock the helmet, a code will be located at t...
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Scooter/E-Bike Stopped Mid Ride?
Sorry to hear about your less than stellar riding experience. That’s not how Spin rolls!If your ride stops mid ride it may be related to the following reasons below: Entering a restricted zone (h...
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Was Your Ride Stolen?
Having your ride stolen can be quite daunting. However, we have some helpful tips to avoid a situation like this. Be sure to pause or end your ride if leaving the vehicle unattended. Please note, ...
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How Do I End My Group Ride?
As the host rider, you will need to initiate the “End Ride” process for all guests. When ending your ride, you will be able to pull up your host and guest rides on your Spin App. The prompt to en...
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San Francisco Rules
General Safety Rules Always be cautious, as a person on foot, scooter, bike, or other personal devices, you are more vulnerable than someone in a car – do not assume a driver sees you just beca...