Bird Support
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How Do I Receive a Refund on my Wallet Balance?
We're happy to roll back your Cash! Spin is happy to refund any cash balances available in your Spin Wallet! To request this refund, simply reach out to our support team via email at support@spin.p...
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Why does this scooter say Invalid QR code?
Are you scanning a Spin scooter and getting an error that says Invalid QR code? This scooter is either out of battery, in need of repair or was left in an improper parking zone causing it to go o...
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How Do I Delete All My Data And Account With Spin?
Spin Values your privacy and and is happy to ensure we delete all sensitive data, including any payment and personal information. In order to request an account data deletion, please reach out to o...
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Why Is My Ride Going Slow?
Learn about Spin's scooter speed limits Certain areas in your City may require a speed limit for vehicles. Be sure to check within your Spin App for highlighted areas in yellow or restricted area...
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Why Did I Receive This Parking Penalty From Spin?
Confused or need clarity on a parking penalty or warning? Spin is deeply committed to robust safety standards in every community that we operate in. We do our best to make sure that everyone’s safe...
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How to Add Promo Code
Promo codes must be added to the app before you ride. To add a promo code head into the Spin app and follow these steps: Tap the two small lines on the upper left corner to open the menu Tap Fre...
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What Are The Riding Requirements?
Below are the steps required to start riding Spin! Before riding, most cities require users to scan their Driver's License onto their Spin account, Each rider must be 18 years of age or older, Us...
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Where Is My Refund?
If you received a refund from Spin recently and you're wondering how long it takes. When a refund is processed back to the original payment method it may take up to 10 business days to reflect on...
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Missing Scooter?
We’re sorry that you were unable to locate the scooter that was shown on the map. We try to ensure scooters are accurately marked as available for our users. Unfortunately, there are certain case...
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Reporting An Incident/Emergency
If you were involved in an incident, big or small, we urge you to let us know as soon as possible and, of course, call 911 if it warrants an emergency.support@spin.pm | 1-888-262-5189 To start, we ...