Bird Support
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How Do I Request A Refund?
Sorry to hear about your less than stellar riding experience. That's not how Spin rolls! All refunds must be requested within 30 days of your ride or upload of money. If you have credits in your ...
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Do You Offer A Low Income Program?
Spin is proud to offer Spin Access! Spin access makes our scooters available to people without smartphones, mobile location services, or credit cards. Spin Access also provides discounted fares for...
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Guide: University of California, San Diego
Welcome, UCSD students! We have a few rules that all UCSD Spin users should abide by, but the rule of thumb is park safely and make sure all e-bikes and scooters are on campus at the end of your ...
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How Can I Change My Password?
Forgot your password? Want to change it? No worries, we've got you covered! You can easily reset your password by heading over to this link: https://web.spin.pm/users/password/new. Once you rese...
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Can I Unlock Multiple Bikes With One Phone?
Great question! At the moment we don't have this feature at this time. Please encourage your friends to download our app on their smartphone instead! The app will only let you unlock one bike at ...
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E Scooter: Guidelines & How To's
Looks like you're getting ready to ride a scooter, or at least interested in doing so soon! Below are some tips, tricks, and parking guidelines before you head out on your journey with Spin. ----...
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How Do I Delete My Account?
We're sorry to see you go! We strive to provide excellent customer service and quality products. Our customers are important to us, and we want to do everything we can to meet their expectations. H...
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What Is A Spin Pass?
One of our most popular features -- Spin more, pay less! Regular rides charge that $1.00 Unlock Fee and charge you per minute. Not so with the Spin Pass! Spin passes are a prepaid product that ...
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Why Was I Banned?
Is your account banned? Check below what might be the reason.We reserve the right to issue bans for accounts that have violated our Terms of Service. Our Terms of Service aren't always the lightest...
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Spin Bikeshare: How much does it cost?
NOTE: This article is for Spin's Bikeshare Program only - not for our Spin E-Scooter Share Service. Spin Bikeshare Costs: Our BIKESHARE pricing is: For pricing, please view your app for specific pe...